PRIVACY POLICY

Data privacy is extremely important for ALTOBEH, and we pay particular attention to the open and transparent processing of your personal data. Therefore, we have a policy to explain how your personal data will be processed and protected. This content is crucial, so please read it and make sure you check your privacy.

ALTOBEH Privacy Policy;

  • We take your privacy seriously.
  • We are committed to protecting the security of your personal data.
  • We comply with data privacy laws when using your personal data.
  • We use your personal data only as described in this document.
  • If not necessary, we will not collect your personal data.
  • We will stop collecting your personal data when it is no longer necessary for our purposes of collecting personal data.

Scope of Our Privacy Policy

1.Who is responsible for your personal data?

2.Who is the Data Protection Officer?

3. What are the types of personal data collected by ALTOBEH?

4. For what purposes does ALTOBEH process your personal data?

5. Does ALTOBEH share your personal data?

6. Does ALTOBEH send you marketing messages?

7.Your information and non-European countries

8. How long does ALTOBEH process your personal data?

9.What are your rights?

10.So how do cookies and similar tracking technologies work?

11.Updating the Privacy Policy based on the Developments in Our Services

12.How can you contact us?

13.Reporting A Security Gap

 

Who is responsible for your personal data?

The Controller for the processing of taxes is ALTOBEH TEXTILES FOREIGN TRADE LIMITED COMPANY (ALTOBEH) with the tax number 854751. . . Contact information for ALTOBEH is as follows:

Address: Topçular Mah.Rami Kışla Cad. No:5 İç Kapı Nu:20 Eyüpsultan / Eyüp / İstanbul (TURKEY)

Phone: +90 (552) 877 77 89

e-mail: [email protected]

Who is the Data Protection Officer?

We have appointed a Data Protection Officer to ensure that your personal data is continuously processed in a clear, accurate and lawful manner. You can contact our Data Protection Officer through the following contact details:

e-mail: [email protected]

What are the types of personal data collected by ALTOBEH?

We use the personal data we collect from you in several different ways, and the purpose of processing varies depending on the relevant data. The following table describes this in detail and shows the types of personal data we collect and our purpose for collection.


 

Personal Data Category

Personal Data Example

Credentials & Contact Information

For example, your name, date of birth, identification number, nationality, email address, mailing address, telephone number and other personal data

Order Information
 

For example, the buyer's name and address if the purchase, delivery and payment details are different from the customer's.

Payment / Card Information

For example, the cardholder's name, card type, card number, expiration date and security (ccv) code, billing information, bank account number, etc.

Preference Information
 

For example, customer's shopping preferences, account settings, including default preferences, preferences specified by customer; for example, country, language and currency, type of product that customer is interested in, or pages visited by customer on our website

Purchase History and Recorded Products

For example, products purchased by the customer and / or products saved in the customer's cart for later purchase

Contact History
 

For example, chats between ALTOBEH and the customer via phone, social media and instant messaging, whether or not they are related to orders

Device Information
 

For example, the customer's IP address, internet provider, operating system, browser, device type; e.g., laptop computer, smart phone, or device, the cookie settings and other details about the device, geographic region reported by the customer's device.

Legal Actions and Legal Compliance Information

For example, criminal record

 

You do not have to share any of this personal data with us, but if you do not, you may not be able to shop on our site and possibly benefit from our overall optimal customer experience. But it is your choice, and we will respect that choice.  

We also collect personal information by anonymizing it (so you cannot be identified) and use it to test our IT systems, conduct research, data analysis, improve our website and application, and develop new products and services. We also share this information with third parties.


For what purposes does ALTOBEH process your personal data?

ALTOBEH processes your personal information for the purposes and legal grounds set forth below:

Purposes of Processing Your Personal Data

Legal Basis of Data Processing

To fulfill your requests or applications delivered through Corporate Communication and Customer Contact

Our legitimate interests concerning performance of a contract and sharing recent information on our products and services with our customers/ potential customers

To conduct feasibility and quality analysis in order to improve our services

Our legitimate interests concerning performance of a contract and sharing recent information on our products and services with our customers/ potential customers

To process your orders and provide you with the services and information on our website

The performance of a contract

To verify and perform financial actions related to your payments

The performance of a contract

To monitor your product preferences, shopping history and interactions with our website, etc. and improve our website, products, services and business in general and customize these based on our customers' wishes

Our legitimate interest to improve our products and services

To identify the visitors of our website
 

Our legitimate interest to be more closely acquainted with our customers, thus improving our services

To conduct data analytics and market researches
 

Our legitimate interests concerning  sharing recent information on our products and services with our customers/ potential customers and your prior explicit consent

To enrich data for instance based on your product preferences, shopping history and interactions with our web site and by using data obtained from third parties such as the data you agree on sharing with us through social media channels (for example, Facebook, Instagram etc.) and /or data obtained from public data bases

Our legitimate interests concerning  sharing recent information on our products and services with our customers/ potential customers and your prior explicit consent

To resolve your questions and complaints

Your prior explicit consent

To send marketing communications (by SMS, email or phone) about news, information and updates on our products and services, offers, promotions and special events as well as other marketing communications and adjust your experiences based on your interests and shopping habits and develop our services by creating profiles in particular. We may also use your data to facilitate  our product and service ads on third– party websites- please see our cookie policy for more information.  

Our legitimate interests concerning  sharing recent information on our products and services with our customers/ potential customers and your prior explicit consent ( It is essential to duly get your prior consent in order to conduct marketing by SMS and phone).

 

  1. Does ALTOBEH share your personal data?

We, on no account, sell or will sell your personal data to any third party, including your name, address, email address or credit card information. We want to gain and protect your trust, and we believe that it is surely the right thing to do.

However, as described in this Privacy Statement, we share your data with companies in the following categories as one of the main elements of our services:

  • ALTOBEH's business partners and shareholders. Sometimes different activities will be at the responsibility of separate units of our group.
  • Companies that work to deliver your orders, such as payment service providers, warehouses, order packaging units and delivery companies
  • Professional service providers, such as marketing companies, advertising partners and website hosts that help us run our business
  • In order to help combatting fraud, legally authorized public institutions and organizations, credit reference organizations, law enforcement agencies and anti-fraud units
  • Companies that you approve of, such as social media sites (if you choose to associate your social media accounts with our account)

We may share information and analytics about our customers collectively with third parties only in anonymised manner, but before we share any data, we make sure that such data does not cause you to be identified.

  1. Does ALTOBEH send you marketing messages?

If you allow us, we will send you marketing messages via email and SMS to inform you of what we are doing and to help you see and find our products. If you do not wish to receive our marketing messages, you can cancel this option by following these steps;

  • Log in your account
  • Uncheck the box next to the preference that you've already marked
  • Click the” Update-Update " button.

When it is completed, we will update your profile to make sure that no marketing messages will be sent again. Please note that since ALTOBEH has a complex web program with many interconnected services, it may take several days to update our systems, so you may continue to receive messages while we are still processing your request.

  1. Your information and non-European countries

In Turkey, we have an enforcement center where we can process orders of our customers in the EU. The European Commission has not rendered a decision about Qualifications in Turkey yet, and we protect your privacy and rights, in accordance with the standard data protection provisions of the European Commission. For more information on this topic,
see:http: / / eur-lex. europa. eu/legal-content / en/TXT/? uri=CELEX:32010D0087

  1. How long does ALTOBEH process your personal data?

We store your information on the condition that you remain our customer. If you decide not to be our customer, you can contact our Customer Experience team and request the erasure of all your information.

Where there are reasonable requirements or if required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may continue to store some necessary parts of your information even after you close your account or even if we don't need that information to provide these services.

What are your rights?

Your rights are as follows and you can benefit from these by sending an email to [email protected]:

Right to access: you are entitled to access and obtain information about your personal data held by ALTOBEH and how ALTOBEH uses your personal data; you have the right to request a copy of your personal data in the possession of ALTOBEH.  You may also view most of your personal data online.

Right to correct: you are entitled to complete your missing personal data and ask ALTOBEH to correct your incorrect personal data at any time. You can also prefer to correct or complete your personal data directly by logging in your profile on ALTOBEH website/application. Please note that you will be liable for any damages or damages incurred by ALTOBEH or the person responsible for ALTOBEH due to incorrect, wrong or incomplete information in the registration forms.

Right to Erase: you are entitled to request the erasure or destruction of your personal data if it is no longer necessary for the purposes specified before.

Right to Restrict: you are entitled to request a restriction on the processing of your personal data as long as we are sure that any request for the correction or completion of your personal data, or your objection to the processing of the data is justified based on legitimate interests. If you exercise your right to restrict, we will process the information only with your consent or in order to submit, enforce, or defend legal claims.

Right to data portability:  you are entitled to receive the personal data you share with us in formatted, widely used and machine-readable way and if data processing is automatically performed based on consent or a contract, you have the right to transfer this information to another control unit.

Right to withdraw consent: where applicable, you have the right to withdraw your consent at any time. For example, if you do not want to receive electronic marketing communications, you can change your settings in your account, click on the "unsubscribe’ link below our email messages, or

you can send a message to our SMS number by typing STOP or you can contact us directly at the email address mentioned above.

Right to object: you may object to the processing of your personal data, including profiling based on public interest or legitimate interest that ALTOBEH relies on. In such a case, ALTOBEH will stop processing your personal data except it is legally compulsory or necessary to enforce or defend possible legal claims.

Automized Personal Preferences: You have the right not to be subject to any decisions on fully automated data processing which has a direct legal effect or a similar significant impact over you, including profiling.  However, this right cannot be exercised if it is necessary to formalize or execute a contract with ALTOBEH, or if you submit your explicit consent; ALTOBEH is authorized to take appropriate measures to protect its rights, freedoms and legitimate interests in accordance with the law.

Right to report complaints: you may file a complaint with the data protection authority where you believe that the processing of your personal data violates applicable law.

So how do cookies and similar tracking technologies work?

We use cookies and similar technologies to give you a unique and smooth online experience. For more information on how Altobeh uses cookies and similar technologies, please read links.

Updating the Privacy Policy based on the Developments in Our Services

We are constantly trying to improve our services so that you can have an even smoother user experience. This includes both changes to our existing services and new services developed over time. Therefore, we may make changes to this page from time to time to show how we process your data.

If there are significant changes, we will clearly reflect these by contacting you on the ALTOBEH website or other ALTOBEH services, or by other means of communication, such as email, so that you can review the changes before continuing to surf in ALTOBEH.

How can you contact us?

It's always important for us to hear from our customers (especially when you think we haven't met your expectations or we can do better).


If

  • You have any questions or feedback regarding this Privacy Policy,
  • You wish to cease use of your personal data,
  • You wish to exercise your above-mentioned rights or submit a complaint

please feel free to contact our Customer Experience team, our team will be happy to answer your questions by phone or via the email address mentioned above.
 

Reporting A Security Gap

We are always willing to take risks when it comes to our designs, but we certainly don't when the safety is at stake. Let us know if you notice any technological problem. Please send an email to [email protected] explaining details of the security gap, what to do to see or verify this gap, including your contact details, and your company name.

 

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