PRELIMINARY INFORMATION

ARTICLE 1 SELLER INFORMATION

ARTICLE 1.1-SELLER

Title: ALTOBEH Textile Foreign Trade Limited Company

Address : Topçular Mah.Rami Kışla Cad. No:5 İç Kapı Nu:20 Eyüpsultan / Eyüp / İstanbul

Phone : (0212) 877 63 64

Fax : 

Central Registration System No: 0066028117400001

 

ARTICLE 1.2- BUYER

He/she is the person who becomes a member of the shopping website www.altobeh.com.  The address and contact information used when registering is relied on.
 

ARTICLE 2 CHARACTERISTICS OF THE PRODUCT SUBJECT TO SALE

Main features of goods or services can be found on www.altobeh.com. You can review main features of a product during the campaign.

The prices listed and announced on the site are the sale prices. Announced prices and promises are valid until updated and modified. Prices announced for a specific period are valid until the end of this period.

It includes the type, quantity, brand / model, color, quantity, sale price, payment method of the Goods/Products/Services as well as information at the completion of the order.

Shipment fee of the product will be paid by the BUYER and will not be refunded.

 

ARTICLE 3 GENERAL PROVISIONS

3.1) BUYER, acknowledges and agrees that the he/she has read and fully understood the preliminary information about the main qualifications, selling price and payment method as well as the delivery of the product subject to this Contract and presented at www.altobeh.com. By confirming this Preliminary Information in electronic environment, the BUYER confirms that he/she has accurately and completely obtained the address, main features of the products ordered, product prices including taxes, payment and delivery information that should be delivered by SELLER to the BUYER prior to the conclusion of distant sale contracts.

3.2) The product subject to the contract is delivered to the BUYER or to a shipping company for delivery to the person/organization at the address it has provided within the period described in the preliminary information on the website, depending on the distance of the BUYER's settlement for each product, provided that it does not exceed the legal 30-day period.

3.3) SELLER cannot be held responsible for failure to deliver the ordered product to the BUYER due to any problems encountered during the delivery of the product by the shipping company to the BUYER.

3.4) SELLER is responsible for delivering the product subject to the contract in a sound, complete manner, in accordance with the specifications specified in the order and with the warranty  documents and user manuals, if any.

3.5) The SELLER may supply a different product at the same quality and price to the BUYER  provided that he/she has informed BUYER and obtained his/her explicit consent before the contractual performance obligation expires.

3.6) If the SELLER fails to fulfill the contractual obligations in the event that the fulfillment of the product or service subject to the order becomes impossible, he/she shall inform the consumer before the expiry of the fulfillment obligation arising from the contract and return the total price to the BUYER within 10 days.

3.7) For the delivery of the product, this Preliminary Information Form must be confirmed electronically. If the product price is not paid or canceled in the bank records for any reason, the SELLER shall be deemed to have been released from the delivery of the product.

3.8) In case the Bank/financing institution of the credit card used does not pay the product price to the SELLER due to the use of this card illegally or unfairly by unauthorized persons, as the BUYER cannot be held responsible for this failure, the BUYER shall be obliged to return the relevant product to the SELLER within 3 days provided that the product has been delivered to the BUYER.  In such a case, shipping fees shall be borne by the BUYER.

3.9) If the SELLER cannot deliver the product subject to the contract within the specified period due to force majeure or extraordinary circumstances such as adverse weather conditions preventing transportation, interruption of transportation, he/she shall be obliged to inform the BUYER accordingly. In such a case, the BUYER may exercise one of his/her rights such as cancelling the order, replacing the product subject to the contract with an equivalent, if any, and/or delaying the delivery of the product until the grounds for the delays have been removed. If the BUYER cancels the order, the amount paid shall be paid to him in cash and at once within 10 days. For credit card payments of the BUYER, the amount of the product shall be returned to the relevant bank within 7 days after the cancellation of the order by the BUYER. Since the reflection of this amount in the BUYER's accounts after returning it to the bank is entirely related to the bank transaction process, the BUYER already accepts that it is not possible for the SELLER to intervene in any way for possible delays, and that it may take an average of 2 to 3 weeks to transfer the amount returned to the credit card by the SELLER in the account of the BUYER by the bank.

4.0) The SELLER periodically campaigns at product prices. These campaigns are for a certain period and are valid under the terms of the campaign. The SELLER has the right to make any updates to the campaign terms and early end the campaign. 

 

ARTICLE 4 RIGHT OF WITHDRAWAL

In distance contracts about sales of goods, the BUYER has the right to refuse the receipt of the product and withdraw within 14 (fourteen) days of receipt of the product by himself/herself or by the person/institution he/she has assigned without showing any excuses and paying any penal clause. Withdrawal period may vary according to product groups. It is impossible to return/replace health and personal hygiene products that cannot be reused. In shawls, bones and scarves, accessory, the withdrawal period –provided that the package of the product is not opened - is 1 day from the day of delivery of the product. The right of withdraw cannot be used in service contracts which are started to be implemented with the approval of the consumer before the expiration of the right of withdraw. The SELLER shall be liable for the costs arising from the use of the right of withdrawal.

In order to exercise the right of withdrawal, the SELLER must be notified in writing by return receipt requested mail, fax or e-mail within 14 days, and the product must not have been used in accordance with Article 5. If this right is to be exercised, the following items should be delivered:

a) The invoice of the product delivered to the 3rd person or BUYER (if the invoice of the product to be returned is a corporate one, it should be sent together with the return invoice issued by the organization when returning it. Order returns issued on behalf of the organizations will not be completed unless the RETURN INVOICE is made out.)

b) Return form,

c) the products to be returned should be delivered completely and without any damages together with its box, packaging, standard accessories, if any.

d) The seller or provider is obliged to return all payments collected in relation to the product within the period of the right of withdrawal specified from the date of receipt of the notification that the consumer is exercising his/her right of withdrawal. Costs incurred for the transport of and delivery of similar goods to the consumer are not refundable since these services for the delivery of the product are provided to the BUYER.

e) If there is a decrease in the value of the goods for some reason caused by the BUYER's defect, or if the return becomes impossible, the BUYER is obliged to compensate the SELLER for the losses in proportion to the relevant defects.

f) If the limitting amount of the campaign organized by the SELLER cannot be met due to the exercise of the right of withdrawal, the discount amount within the campaign will be canceled.

d) The shipping cost paid when returning the product to the seller due to the right of withdrawal belongs to the SELLER if the return request for the product has been submitted with the shipping code specified by the system. The BUYER is obliged to cover the costs arising from the return if he/she sends a return package with a shipping company other than the specified one. 

h) if you want to pay for your order cash on delivery or by debit card, you can use the "Payment Service On Delivery", an additional service offered by the shipping company. The service fee for the payment option on delivery, which is a payment service offered by the shipping company, belongs to the shipping company. If the product is returned, this service price, which the seller is not responsible for, is not refundable.

I) You can return the products to the following address specified on https://www.altobeh.com

 

ARTICLE 5- PRODUCTS FOR WHICH RIGHT OF WITHDRAWAL CANNOT BE USED

In accordance with the Regulation, the following goods cannot be returned: The goods prepared in accordance with the request and personal needs of the customer; perishables or the goods which expiry date of which is short; the goods protective element of which such as package, tape, and seal is opened provided that it is inappropriate to return them due to health and hygiene concerns; the goods which are mixed with other goods and impossible to separate intrinsically; goods and services, prices of which are changing depending on the fluctuations in the financial markets and out of the control of the seller or provider; periodical publications such as journals and magazines except for the ones provided within the scope of the subscription agreement; services fulfilled immediately in the electronic environment or  incorporeal property that are delivered to the customer immediately; services which are started to be provided before the expiry date of the right to withdraw and audio or visual records, software programs and computer consumable materials provided that their package has been opened by the BUYER.

With respect to the implementation of this Preliminary Information, the Arbitration Committee for Consumer Problems or Consumer Courts at the place where the BUYER buys the product or service and resides shall be authorized up to the value declared by the Turkish Ministry of Customs and Trade.  

The SELLER may submit his/her complaints and objections before the Arbitration Committee for Consumer Problems or Consumer Courts at the place where the BUYER buys the product or service or the Buyer resides within the monetary limits declared by the Turkish Ministry of Customs and Trade every December. . 

 

This Preliminary Information is intended for commercial purposes.

 

DISTANCE SALES CONTRACT

 

ARTICLE 1- PARTIES

1.1-SELLER

Title: ALTOBEH Textile Foreign Trade Limited Company

Address : Topçular Mah.Rami Kışla Cad. No:5 İç Kapı Nu:20 Eyüpsultan / Eyüp / İstanbul

Phone : (0212) 877 63 64

Fax :

Central Registration System No: 0066028117400001

 

1.2- BUYER

Someone who becomes a member to the shopping website, www.altobeh.com as a customer 

The address and contact information submitted for membership shall be relied on.

ARTICLE 2- SUBJECT OF THE CONTRACT

The subject of this contract is to determine rights and liabilities of the parties in accordance with the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on the Implementation Principles and Procedures of Distance Contracts regarding the order of products by the BUYER as well as sales and delivery of the products whose detailed information and price is given below,  from www.altobeh.com which is operated by the SELLER .

ARTICLE 3 - PRODUCTS SUBJECT TO CONTRACT

It includes the type, quantity, brand / model, color, quantity, sale price, payment method of the Goods/Products/Services as well as information at the completion of the order.

ARTICLE 4-GENERAL PROVISIONS

4.1 BUYER hereby agrees that he/she has read and is aware of the preliminary information regarding the basic qualifications, sales price including all taxes and payment method as well as delivery of the products which are shown at www.altobeh.com; that delivery costs will be met by the BUYER, delivery period and full trade name, address and contact details of SELLER and that he/she has given the necessary confirmation in the electronic environment.

By confirming this contract in electronic environment, the BUYER confirms that he/she has accurately and completely obtained the address, basic features of the products ordered, product prices including tax, payment and delivery information that should be delivered by Seller to the customer prior to the conclusion of distant sale contracts.

4.2 The product subject to the contract is delivered to the BUYER or to the person/organization at the address it has provided within the period described in the preliminary information on the website, depending on the distance of the BUYER's settlement for each product, provided that it does not exceed the legal 30-day period. Any delivery fees shown in Article 3 shall be borne by the BUYER and shall be reflected under the name “Shipping Fee” in the invoice for his/her order.

If the product is to be delivered to another person / organization than the BUYER, the SELLER shall not be held liable for failure of this person / organization not to accept the  delivery.

3.3) The SELLER cannot be held responsible for failure to deliver the ordered product to the BUYER due to any problems encountered during the delivery of the product by the shipping company to the BUYER.

4.5) The SELLER is responsible for delivering the product subject to the contract in a sound, complete manner, in accordance with the specifications specified in the order and with the warranty  documents and user manuals, if any.

4.6 The SELLER may supply a different product at the same quality and price to the BUYER provided that it has fair grounds to do so, before the contractual performance obligation expires.

4.7 If the SELLER fails to fulfill the contractual obligations in the event that the fulfillment of the product or service subject to the order becomes impossible, the SELLER shall inform the consumer before the expiry of the fulfillment obligation arising from  the contract and may supply a different product with equal quality and price to the BUYER.

4.8 For the delivery of the product subject to the contract, it is obligatory that the signed copy of this contract is delivered to the SELLER and the price has been paid by the BUYERS's preferred form of payment. If the product price is not paid or cancelled in the bank records for any reason, the SELLER shall be deemed to have been released from the delivery of the product.

4.9 The BUYER accepts and undertakes that the credit card information defined in the system during the purchase is correct and that he or she shall bear all legal and penal liability arising from the use of this credit card. In case the Bank/financing institution of the credit card used does not pay the product price to the SELLER due to the use of this card illegally or unfairly by unauthorized persons, as the BUYER cannot be held responsible for this failure, the BUYER shall be obliged to return the relevant product to the SELLER within 3 days provided that the product has been delivered to the BUYER.  In such a case, shipping fees shall be borne by the BUYER.  Where the BUYER does not return the product, the BUYER accepts and undertakes to transfer the product price to the accounts of the BUYER without any notices if the product price has not been charged from the credit card for any reason or the product price has been returned to the credit card account.  

4.10 If the SELLER fails to deliver the product within due time due to force majeure or emergency situations such as adverse  weather conditions unabling the transportation, interruption of the transport, he/she shall inform the BUYER about this issue. In such a case, the Buyer is entitled to use one of his elective rights  which are canceling the order, replacement of the product of the  contract with a new one if available and delaying the delivery period until the disappearance of the situation preventing the delivery.  If the  BUYER cancels the order, then the paid amount shall be repaid in cash and at once within 10 days.

4.11 Points awarded by the Seller to the customer through a campaign are only valid for one purchase. These points are not refunded even if the product is returned.

 

For credit card payments of the BUYER, the amount of the product shall be returned to the relevant bank within 7 days after the cancellation of the order by the BUYER. Since the reflection of this amount in the BUYER's accounts after returning it to the bank is entirely related to the bank transaction process, the BUYER already accepts that it is not possible for the SELLER to intervene in any way for possible delays, and that it may take an average of 2 to 3 weeks to transfer the amount returned to the credit card by the SELLER in the account of the BUYER by the bank. 

ARTICLE 5- RIGHT OF WITHDRAWAL

The BUYER has the right of withdrawal within 14 days following the delivery of the product to him/her or to the person/institution indicated by him/her without submitting any reasons.

However, a product cannot be returned if purchased within the scope of campaigns and special promotions, offered for sale and/or imported for certain days such as new year's Eve, holidays, mother's day etc; The BUYER accepts these conditions and makes the purchase.

In order to exercise the right of withdrawal, the SELLER must be notified by fax or e-mail within the period specified in the relevant product groups and the product must not have been used in accordance with the provisions of  Article 7.  If this right is to be exercised, the following items should be delivered:

a) The invoice of the product delivered to the 3rd person or BUYER (if the invoice of the product to be returned is a corporate one, it should be sent together with the return invoice issued by the organization when returning it. Order returns issued on behalf of the organizations will not be completed unless the RETURN INVOICE is made out.)

b) Return form,

c) The products to be returned within the specified return period should be delivered completely and without any damages together with its box, packaging, standard accessories, if any. The cost of the product is returned to the BUYER within 14 days following the receipt of these documents by the SELLER.

In orders within the country, the shipping cost of the returned product due to the exercise of right of withdrawal will be covered by the SELLER.

Original invoice submitted to the BUYER during the delivery of the product should also be returned to the SELLER with the returned product (to ensure consistency in our accounting records) and if the invoice is not sent to the SELLER with the product or within 5 days at the latest following the shipping of the product, the returning process will not be performed and the same product will be sent back to the BUYER based on reverse charge.  On the invoice that will also be returned with the product, the phrase “return invoice” will be written and signed by the BUYER.

d) You can return the products to the following address specified on https://www.altobeh.com/

 

ARTICLE 6- PRODUCTS FOR WHICH RIGHT OF WITHDRAWAL CANNOT BE USED

In accordance with the Regulation, the following goods cannot be returned: The goods prepared in accordance with the request and personal needs of the customer; perishables or the goods which expiry date of which is short; the goods protective element of which such as package, tape, and seal is opened provided that it is inappropriate to return them due to health and hygiene concerns; the goods which are mixed with other goods and impossible to separate intrinsically; goods and services, prices of which are changing depending on the fluctuations in the financial markets and out of the control of the seller or provider; periodical publications such as journals and magazines except for the ones provided within the scope of the subscription agreement; services fulfilled immediately in the electronic environment or  incorporeal property that are delivered to the customer immediately; services which are started to be provided before the expiry date of the right to withdraw and audio or visual records, software programs and computer consumable materials provided that their package has been opened by the BUYER.

 

ARTICLE 7- DEFAULT IN CONTRACT BY THE DEBTOR

If the BUYER defaults, the BUYER agrees to compensate the SELLER's losses and damages due to the delays in the debt. If the BUYER's default is caused by the SELLER's defect, the BUYER will not be obliged to meet any claim for damages and losses.

ARTICLE 8-COMPETENT COURT

With respect to the implementation of this Preliminary Information, the Arbitration Committee for Consumer Problems or Consumer Courts at the place where the BUYER buys the product or service and resides shall be authorized up to the value declared by the Turkish Ministry of Customs and Trade.  

The SELLER may submit his/her complaints and objections before the Arbitration Committee for Consumer Problems or Consumer Courts at the place where the BUYER buys the product or service or the Buyer resides within the monetary limits declared by the Turkish Ministry of Customs and Trade every December. . 

This preliminary information is intended for commercial purposes.

Please Note: Before signing the shipping protocol, please check whether your package is damaged due to transport. If your package is damaged for any reason, return your package to the shipping official without signing any documents related to the delivery to draw up a record. Your new products will immediately be sent to you. In case of delivery of damaged products in the shipping package, altobeh.com shall not be accountable for the damage or defects of products.  

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